Terms of service

Effective Date: February 1, 2026

Welcome to Planet Garden Concept. By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or using the Planet Garden Concept website or placing an order, you agree to these Terms, as well as our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy, and SMS Messaging Terms. If you do not agree, do not use our services.

2. Eligibility

You must be at least 18 years old to make purchases on our site. By placing an order, you represent and warrant that you have the legal capacity to enter into binding contracts.

3. Account & Security

You may be required to create an account to purchase products. You are responsible for maintaining the confidentiality of your account and password.

You agree to notify Planet Garden Concept immediately of any unauthorized use of your account.

Planet Garden Concept is not liable for any loss or damage arising from unauthorized access to your account.

4. Product Information & Orders

We strive for accuracy in product descriptions, pricing, and availability. However, Planet Garden Concept reserves the right to correct errors or update information at any time without prior notice.

All orders are subject to acceptance and availability. Placing an order does not guarantee acceptance.

Prices are in USD and do not include shipping, taxes, or duties unless explicitly stated.

5. Payment Terms

Payments must be made using approved payment methods at checkout.

You authorize Planet Garden Concept to charge the selected payment method for the full amount of your order, including applicable taxes, shipping, and fees.

Orders may be canceled if payment is declined or fraudulent activity is suspected.

6. Shipping & Delivery

All shipments are governed by our Shipping & Delivery Policy, including risk of loss, delivery windows, fees, and responsibilities for inspection and acceptance of items.

Customers in Alaska, Hawaii, Puerto Rico, international locations, or remote areas may incur additional fees or extended delivery timelines.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

Certain items may be non-returnable or final sale, which will be indicated at the time of purchase.

Restocking fees, shipping fees, and inspection requirements apply as stated in the policy.

8. Intellectual Property

All content on the Planet Garden Concept website, including images, designs, text, graphics, and logos, is the property of Planet Garden Concept or its licensors and is protected by U.S. and international copyright and trademark laws.

You may not reproduce, distribute, modify, create derivative works, or use any content for commercial purposes without prior written consent.

9. User Conduct

You agree not to:

  • Use the site for unlawful purposes or to violate any law or regulation

  • Attempt to gain unauthorized access to the website, servers, or systems

  • Post or transmit any harmful, offensive, or disruptive content

10. Limitation of Liability

Planet Garden Concept and its affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the site or purchase of products.

Risk of loss for all purchased items passes to the customer upon delivery to the carrier.

Planet Garden Concept is not responsible for damages, delays, or losses caused by carriers, weather, customs, freight forwarders, or other circumstances beyond our control.

11. Indemnification

You agree to indemnify, defend, and hold harmless Planet Garden Concept, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the site or services

  • Violation of these Terms

  • Breach of any representation or warranty

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the courts located in Orange County, Florida, and you consent to jurisdiction and venue therein.

13. SMS Messaging Terms & Conditions

By providing your mobile number and opting in, you agree to receive recurring automated marketing and informational text messages from Planet Garden Concept.

  • Messages may be sent using an automatic telephone dialing system

  • Consent is not a condition of purchase

  • Message frequency may vary based on your interaction with us

Opt-Out:
You can unsubscribe at any time by replying STOP to any message or using the unsubscribe link (if available). A confirmation message will be sent after opting out.

Help:
Reply HELP or contact us at customerservice@planetgardenconcept.com for assistance.

Rates:
Message and data rates may apply depending on your mobile carrier plan.

Carrier Disclaimer:
Carriers are not responsible for delayed or undelivered messages.

Number Changes:
If you change your mobile number, you agree to notify us or opt out before transferring your number.

For more details, please refer to our full Messaging Terms or Privacy Policy.

14. Modifications

Planet Garden Concept reserves the right to update or revise these Terms at any time.

Updated Terms will be effective upon posting on the website. Continued use of the site constitutes acceptance of the revised Terms.

15. Contact Information

For questions regarding these Terms or your orders:

Phone: (407) 554-9845
Email: customerservice@planetgardenconcept.com
Address: 4121 SW 34th St, Suite F8-A, Orlando, FL 32811, USA